Privacy Policy

1. Information We Collect

We collect information in the following ways:

• Information you provide. Name, email address, phone number, billing and shipping addresses, order details, and any message you submit through our contact or newsletter forms.
• Payment information. When you make a purchase, payment card details are collected and processed directly by our third-party payment processor. We do not store full payment card numbers on our servers.
• Automatically collected data. IP address, browser and device type, pages viewed, referring URLs, and similar analytics data collected via cookies and comparable technologies.

2. How We Use Your Information

• To process, fulfill, and deliver your orders;
• To respond to inquiries and provide customer support;
• To send transactional messages and, where permitted, marketing communications you may opt out of at any time;
• To operate, maintain, secure, and improve our website;
• To detect, prevent, and address fraud, abuse, or security issues; and
• To comply with legal obligations and enforce our terms.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the site, remember preferences, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect site functionality.

4. How We Share Information

We do not sell your personal information for money. We may share information with:

• Service providers who perform services on our behalf (payment processing, shipping, hosting, analytics, email delivery), bound by confidentiality obligations;
• Legal and safety recipients where required by law, to enforce our rights, or to protect the safety of any person; and
• Business transfers in connection with a merger, acquisition, or sale of assets.

5. Email & Marketing

With your consent, we may send promotional emails. Every marketing email includes an unsubscribe link, and you may opt out at any time in accordance with the CAN-SPAM Act. Transactional messages relating to your orders are not promotional and may still be sent.

6. Data Retention & Security

We retain personal information only as long as necessary for the purposes described in this Policy or as required by law. We implement reasonable administrative, technical, and physical safeguards designed to protect your information; however, no method of transmission or storage is completely secure.

7. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to: know what personal information we collect and how it is used; request access to or deletion of your personal information; correct inaccurate information; and opt out of the “sale” or “sharing” of personal information as those terms are defined under California law. We will not discriminate against you for exercising these rights.

To submit a request, contact us at privacy@pacifiqnoir.com. We may need to verify your identity before fulfilling certain requests.

8. Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under 13 (or under 16 where applicable). If you believe a child has provided us information, please contact us so we can delete it.

9. Third-Party Links

Our site may link to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Continued use of our site after changes constitutes acceptance of the updated Policy.

11. Contact Us

ONA LLC — Roseville, California, United States. Privacy inquiries: privacy@pacifiqnoir.com. General support: support@pacifiqnoir.com.