1. Order Processing
Orders are typically processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email when your order is placed and a second email with tracking when it ships.
2. Shipping Methods & Estimates
- Standard (domestic): approximately 3–7 business days after processing.
- Expedited (domestic): approximately 2–3 business days after processing, where available.
Delivery estimates are not guaranteed and begin once the order has shipped. Carrier delays, weather, and high-volume periods may affect delivery times.
3. Shipping Rates
Standard shipping within the United States is free. Where any other method or destination is offered, its charge is calculated and shown at checkout before you pay.
4. Address Accuracy
Please ensure your shipping address is complete and accurate. ONA LLC is not responsible for orders delayed, misdelivered, or returned due to an incorrect or incomplete address provided at checkout.
5. Risk of Loss
Title and risk of loss for products pass to you upon our delivery of the items to the carrier. Claims for items lost or damaged in transit may be subject to the carrier’s policies; please contact us and we will assist where possible.
6. International Shipping, Duties & Taxes
Where international shipping is offered, the recipient is responsible for any customs duties, import taxes, or fees imposed by the destination country. These charges are not included in the product price or shipping cost.
7. Lost or Stolen Packages
If your tracking shows delivered but you cannot locate your package, please check with your household and neighbors, then contact us at support@pacifiqnoir.com so we can help investigate.
8. Contact
ONA LLC — Roseville, California. support@pacifiqnoir.com.
Legal notice. This policy is provided for general informational purposes by ONA LLC (“PACIFIQ NOIR”) and does not constitute legal advice. ONA LLC recommends that this document be reviewed by qualified legal counsel and tailored to your final business operations, payment processing, and jurisdiction before public launch and before accepting online orders.