Refund & Returns Policy

1. Return Window

You may request a return within 30 days of the delivery date. Requests made after this window may not be eligible for a refund or exchange.

2. Condition of Items

For health and hygiene reasons applicable to cosmetic products:

• Unopened products in their original, sealed packaging are eligible for a full refund of the purchase price.
• Opened or used products are generally not eligible for return unless the item arrived damaged, defective, or incorrect.

3. Non-Returnable Items

• Gift cards and promotional items;
• Items marked “final sale”; and
• Products returned without prior authorization or outside the return window.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@pacifiqnoir.com with your order number and photographs. We will arrange a replacement or full refund at no additional cost to you.

5. How to Start a Return

1. Email support@pacifiqnoir.com with your order number and reason for return.
2. We will respond with return authorization and instructions. Returns sent without authorization may not be accepted.
3. Ship the item back using the provided instructions.

6. Refunds

Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days, depending on your payment provider. Original shipping charges are non-refundable unless the return is due to our error.

7. Return Shipping Costs

Unless the return is due to our error (damaged, defective, or incorrect item), return shipping costs are the responsibility of the customer. We recommend a trackable shipping method, as we cannot guarantee receipt of returned items.

8. Exchanges

We are happy to assist with exchanges for eligible items subject to availability. Contact our support team to arrange an exchange.

9. Contact

ONA LLC — Roseville, California. support@pacifiqnoir.com.